Terms & Conditions

Brickwise AI Terms of Service

1. Agreement and B2B Scope

These Terms of Service ("Terms") govern access to and use of the Brickwise AI software platform, web applications (app.brickwiseai.com, eu.app.brickwiseai.com), mobile field applications, APIs, Model Context Protocol (MCP) server, and autonomous AI assistant ("Alice") (collectively, the "Services") provided by Brickwise Labs, Inc., a Delaware corporation (or, where specified in an Order Form for UK or EEA Customers, its UK affiliate Brickwise Labs Ltd, a company incorporated in England and Wales), trading as Brickwise AI ("Brickwise," "we," "us," or "our").

By creating an account, executing an Order Form, or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms on behalf of the business organization you represent. The Services are offered exclusively on a business-to-business (B2B) basis to commercial property management operators, letting and managing agents, landlords, asset managers, and housing associations, not consumers.

2. Description of Services and Platform Disclaimers

Brickwise provides an AI-powered property management operating system for 24/7 omnichannel communications (voice, SMS, WhatsApp, email), maintenance triage, contractor coordination, leasing and lead qualification, viewing scheduling, statutory compliance tracking, property inspections, and rent/accounting reconciliation.

• Software Provider Only (Not an Insurance Policy or Maintenance Care Plan): Brickwise provides software and AI automation tools only. Brickwise is not an insurance company, warranty provider, maintenance contractor, or repair service plan provider, and does not underwrite, guarantee, or pay for physical property repairs, parts, or labor.
• Independent Contractors: Any third-party contractors, engineers, or vendors coordinated through the Services contract directly with Customer or the relevant property owner. Brickwise is not a party to any contract between Customer and any contractor and is not responsible for physical workmanship, licensing, or site safety.
• No Legal, Financial, or Brokerage Advice: Templates, compliance reminders, financial statements, and AI outputs are operational tools only. Customer remains solely responsible for verifying compliance with local landlord-tenant statutes, fair housing and equality laws, tax rules, and deposit protection regulations.

3. Accounts, Roles, and API Access

Customer administrators manage team members, role-based permissions (admin, property_manager, accountant, leasing_agent, field_operator, managing_agent), and supervision policies. Customer is responsible for all activity occurring under its organization accounts and for keeping login credentials and organization API keys (sk_bw_...) confidential. Customer must immediately revoke any compromised API key in Organization Settings and notify support@brickwiseai.com.

4. AI Governance, Spend Limits, and Human Oversight

• Configurable Guardrails: Customer controls Alice's operating instructions, call greetings, office hours, blocked communication channels, per-repair spend caps, monthly property budgets, and callout limits. Alice acts autonomously only within the parameters configured by Customer.
• Human-in-the-Loop Approval Gates (EU AI Act Art. 14 & Fair Housing): High-consequence actions require explicit human review and authorization by Customer's designated staff before execution, including: (a) contractor quotes or bills exceeding configured spend limits; (b) lease agreements, management agreements, or surrender deeds sent for signature; (c) security deposit deductions; (d) statutory legal or eviction notices; and (e) mass tenant broadcasts.
• Computer Mode Confirmation: In staff Computer Mode, "Confirm before acting" is enabled by default so Alice presents proposed record edits and outbound messages for staff confirmation before executing them. If an Administrator disables this setting, Customer assumes full responsibility for automated executions.
• Verification of Outputs: Customer is responsible for reviewing proposals awaiting approval, verifying lease terms and financial payouts, and supervising escalated issues.

5. Omnichannel Communications and Telecommunications Compliance

When using the Services to place or receive calls, SMS, WhatsApp messages, or emails, Customer warrants that:

• Consent and Call Recording Disclosures: Customer has obtained all required permissions and consents from tenants, prospective tenants, landlords, and contractors to contact them, and has configured appropriate call-recording and AI-interaction disclosures where required by applicable law (including US two-party/all-party consent states such as California, Florida, Pennsylvania, Illinois, and Massachusetts, UK/EU data protection laws, and EU AI Act Article 50).
• Regulatory Compliance: Customer will comply with all applicable telecommunications and anti-spam laws, including the US Telephone Consumer Protection Act (TCPA), CTIA and 10DLC carrier rules, UK PECR, EU ePrivacy rules, and Meta WhatsApp Business policies, and will not bypass automated STOP opt-out blocks.
• No Emergency Calling: Brickwise voice and messaging numbers are operational property management lines and cannot be used to reach public emergency dispatchers (such as 911, 999, or 112).

6. Third-Party Integrations and Payment Services

• Connected Platforms: Enabling integrations with AppFolio, Rent Manager, Alto, Guesty, OwnerRez, Buildium, 10ninety, ShowMojo, Bayut, Xero, PandaDoc, Slack, or Google/Outlook Calendar authorizes Brickwise to import and export records using Customer's encrypted credentials. Each third-party service remains governed by Customer's separate agreement with that provider.
• Payments and Open Banking: Subscription billing, tenant rent payment links, AutoPay collections, and landlord payouts are processed via Stripe and Stripe Connect under the Stripe Connected Account Agreement. Open banking feeds are provided on a read-only basis via Plaid. Brickwise never holds Customer, tenant, or landlord funds in Brickwise-owned bank accounts.

7. Customer Data Ownership and Data Protection

• Ownership: Customer retains all right, title, and interest in and to all portfolio records, contact details, uploaded documents, financial ledgers, and communications ("Customer Data"). Customer grants Brickwise a limited license to host and process Customer Data solely to provide, maintain, and secure the Services.
• No AI Model Training: Brickwise will not sell Customer Data or use Customer Data to train or fine-tune public or third-party foundation AI models.
• Privacy and Security: Personal data processing is governed by our Privacy Policy, Security and Data Protocol, and Data Processing Agreement (available at privacy@brickwiseai.com).

8. Fees, Billing, Term, and Termination

• Fees and Invoicing: Customer agrees to pay the subscription, per-unit, or pilot fees specified in its Order Form or billing settings (exclusive of applicable VAT, sales tax, or GST). Fees are billed in advance via Stripe (card, ACH, Direct Debit) or by invoice (due within 14 days unless stated otherwise).
• Overdue Accounts: Brickwise may suspend or lock organization access for overdue undisputed invoices after notice until paid in full, and may charge interest on overdue balances at 1.5% per month (or the maximum rate permitted by law, if lower).
• Renewal and Cancellation: Subscriptions renew automatically for successive terms of equal length (monthly or annual) unless either party gives written notice of non-renewal at least 28 days before the end of an annual term (or prior to the next monthly billing date).
• Termination and Data Export: Either party may terminate for uncured material breach upon 30 days' written notice or upon insolvency. Customer may export Customer Data via CSV, PDF, or the REST API during the subscription and for 30 days following termination, after which data is deleted per our retention policy.

9. Acceptable Use, Intellectual Property, and Confidentiality

• Acceptable Use: Customer must not use the Services in violation of the US Fair Housing Act, the UK Equality Act 2010, landlord-tenant laws, or data protection laws, transmit malicious code, attempt to bypass PostgreSQL Row-Level Security (RLS) or organization scoping, reverse engineer the platform, or send unsolicited bulk spam.
• Intellectual Property: Brickwise retains all right, title, and interest in and to the Services, Alice, software code, documentation, trademarks, and aggregated, de-identified platform telemetry.
• Confidentiality: Each party will protect the other party's Confidential Information (including Customer Data, non-public pricing, security documentation, and API keys) with reasonable care and disclose it only to authorized personnel and sub-processors bound by confidentiality obligations.

10. Warranties, Limitation of Liability, Indemnification, and Governing Law

• Disclaimer: EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN EXECUTED ORDER FORM, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS OR REVENUE. EXCEPT FOR PAYMENT OBLIGATIONS, ACCEPTABLE USE BREACHES, OR LIABILITY THAT CANNOT BE EXCLUDED BY LAW (SUCH AS DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FRAUD), EACH PARTY'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO BRICKWISE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• Indemnification: Brickwise will defend and indemnify Customer against third-party claims that the Services infringe valid intellectual property rights. Customer will defend and indemnify Brickwise against third-party claims arising from unlawful Customer instructions, missing telecommunications or call-recording consents, or physical property disputes between Customer and its tenants, landlords, or contractors.
• Governing Law: Unless otherwise stated in an Order Form, these Terms are governed by the laws of the State of Delaware (exclusive jurisdiction of state and federal courts in Delaware). For Customers in the UK or EEA contracting with Brickwise Labs Ltd, these Terms are governed by the laws of England and Wales (exclusive jurisdiction of the courts of London, England).
• Contact: Send legal notices or support questions to support@brickwiseai.com.