Cookie Policy

Brickwise AI Cookie Policy

1. Introduction

Brickwise Labs, Inc., a Delaware corporation (together with its UK affiliate Brickwise Labs Ltd, a company incorporated in England and Wales, trading as Brickwise AI) ("Brickwise," "we," "us," or "our"), uses cookies and browser storage technologies across our marketing websites, web applications (app.brickwiseai.com, eu.app.brickwiseai.com), and documentation site (docs.brickwiseai.com) (together, the "Services").

This Cookie Policy explains what these technologies are, how we use them, and how you can control them. Read this policy together with our Privacy Policy and Terms of Service.

2. What Are Cookies and Browser Storage?

Cookies are small text files placed on your device when you visit a website. We also use browser storage mechanisms (localStorage and sessionStorage) and pixels (together referred to as "cookies") to keep you signed in, route requests to your regional data plane, remember workspace preferences, and measure site performance.

3. Types of Cookies We Use

a. Strictly Necessary Cookies and Storage

These cookies and storage keys are required for core authentication, security, and regional routing. They cannot be switched off in our systems.

• Supabase Authentication (sb-*-auth-token): Authenticates your user session, manages JWT access and refresh tokens, and verifies login flows.
• Application Build and Routing State (stale_build_reloaded_from): Ensures requests route to your designated regional data plane (US or EU) and prevents reload loops during deployments.
• Stripe: Provides checkout security, fraud prevention, and Stripe Connect verification.

b. Functionality Cookies and Storage

These keys remember your choices and interface preferences across sessions:

• Workspace Preferences (i18nextLng, active organization, sidebar/dock layout): Remembers your selected language, active organization, and panel layout in localStorage.
• Documentation Translation (googtrans): Remembers your selected language when translating pages on docs.brickwiseai.com.
• Analytics Consent (brickwise:analytics-consent): Stores your analytics preference on our marketing website.

c. Performance, Analytics, and Diagnostics Cookies

These tools help us understand how our websites and applications perform and allow our engineering team to diagnose errors:

• PostHog: Collects product usage events and masked session diagnostics. Personal data properties are masked (mask_personal_data_properties: true), authentication tokens (token, token_hash) are automatically redacted from URLs, and session recording is disabled on public documentation pages.
• Sentry: Captures application error traces and performance metrics with automatic URL and breadcrumb token redaction.
• Google Analytics 4 (GA4) & Microsoft Clarity: Measure marketing website traffic, page views, and usability heatmaps.

d. Third-Party Feature Cookies

Certain third-party providers set cookies only when you actively use an integration or booking flow:

• Plaid Link: Authenticates bank connections for automated rent reconciliation.
• PandaDoc: Powers embedded digital lease and management agreement signing sessions.
• Meta Embedded Signup: Authenticates WhatsApp Business Account onboarding in Organization Settings.
• Google Maps / Places, Fillout & Calendly: Power address autocomplete, demo request forms, and meeting scheduling.

4. How Long Cookies Last

• Session Cookies and sessionStorage: Deleted automatically when you close your browser tab or window.
• Persistent Cookies and localStorage: Remain until they expire (ranging from a few minutes up to 12 months) or until you sign out or clear your browser storage.

5. Your Choices and Browser Controls

Most browsers allow you to block or delete cookies and localStorage through your browser settings:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a947406

You can also opt out of Google Analytics via https://tools.google.com/dlpage/gaoptout. Blocking strictly necessary cookies or localStorage will prevent you from signing in to app.brickwiseai.com or eu.app.brickwiseai.com.

6. Updates and Contact

We may update this Cookie Policy from time to time and will post the revised date at the top of this page. For questions, contact privacy@brickwiseai.com or support@brickwiseai.com.